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YOLO COUNTY NEWS

Help / FAQ

Here is a list of frequently asked questions to help guide you through setting up your subscriber account.  If you can’t find an answer to your questions, please click the Subscriber Help Request, submit your question and one of our customer service reps will get back to you as soon as possible.

Q: What does an online subscription cost?

An online subscription costs $14 per month plus local taxes. You can pay monthly in advance (one, three, six or 12 month terms), online or by phone at 530-756-0826. Note that the digital-only price is generally comparable with a print edition, but the print edition in its longest term is typically has a slightly better rate thanks to advertiser support. Our print edition includes free online access, so we think it’s a great deal, but we understand some customers prefer to enjoy our work online only so provide that option as well. Click here to subscribe.

Q: How can I contact the Davis Enterprise?
365体育投注 If you’re in your subscriber account, visit the “Contact Us” link on the top menu bar or at the bottom of the page to get the address and phone number for the Davis Enterprise.

If you’d like more specific contact information by department go to redaslaoui.com and at the bottom of the website you’ll see a Contact Us/Customer Service bar.  Click on that bar and you’ll get a page listing relevant information.   Or you can find the same Contact Us link on the left side of the homepage of the website list under the Open Houses and Web Help in the index menu.

You can also call us at 530-756-0826 or submit your question through the Subscriber Help Request form and someone will get back to you as soon as possible.

Q: What if I forget my password?
If you forget your password, please use the “Forgot Password” link on the Login page.  You’ll be asked to enter your email to retrieve your password.

Q: How do I change my password?
365体育投注 Login and proceed to “My Profile” tab found on the top menu bar then click “Change Password”.  You’ll be asked to enter your current password and then asked to enter and confirm your new password.

Q: I’m a new user and registered my account for the first time but after creating my password and hitting submit, I wasn’t able to log in to my account. It’s not recognizing my email or password.  Help?

If you get this error message it just means your account activation is incomplete.  Go to your inbox and you should see a Customer Service email with the subject “Account Activation”.  This is the last step to activate your account.  Open the email and click the link inside and this will activate your new account.  If you don’t see the customer service email in your inbox, check your spam folder.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your website?

If you experience a problem navigating our subscriber screen of our website, please email us [email protected]

and describe in as much detail as possible, including the steps you took leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

Q: What customer services are available in my subscriber account?
You can request the following services online:
o Review activity on your account under the Payments tab.
o Report a service issue under Delivery Options then click Delivery Feedback.
o Suspend and restart delivery of your newspaper. Click Delivery Options then click Vacation Hold.
o Donate to the Newspaper in Education Program under Payments Tab then make a tip or donation.
o Register a service complaint under Delivery Options then click Delivery Feedback.
o Make one-time or continuous credit card payment under the Payment tab then click “Make a Payment”.
365体育投注 o Start a new subscription under Delivery Options then click new subscription.  Restart an old stopped subscription or tip your carrier by going into the Payments tab and accessing your old account.

Subscriptions

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
If you notify us in advance, we will suspend delivery, and either keep your papers for you until you return from vacation or we can credit your account for the time you are away. Either way, proceed to notify us of your vacation, when to stop and restart home delivery. The lead-time to suspend an order varies by area. In most areas, suspensions can take effect in two days from the date you make the request. If you’d like to verify that your email has been received and your paper has been stopped, call customer service at 530-756-0826.

365体育投注Instead of getting credit for those vacation days, you can donate your vacation copies to students through our Newspaper in Education program.  For each copy you donate, four students will receive their own copy of the Davis Enterprise. To donate your vacation copies, proceed to Delivery Options then click vacation hold and choose the NIE donation option.

Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to Delivery Options and click Delivery Feedback if your newspaper has not arrived by 5:00 P.M. Wednesday and Friday and 7:30 A.M. on Sunday for all areas. Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 10:00 A.M. on Sunday’s and by 6:00 P.M. on Wednesdays and Fridays, we can redeliver another paper or the missing sections to you the same day. If you would like a redelivery, call us at 530-756-0826. Otherwise, we will apply a credit to your account. Only credits for the same day can be requested through this site. Credits for missing deliveries for previous days must be requested from a customer service representative or by e-mail us at [email protected] Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise we will extend your account accordingly for a missed delivery that day.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative by calling 530-756-0826 or by email at [email protected]

Q: Where can I purchase another subscription?
You can purchase these items by clicking the New Subscription or Not a Subscriber link on the main menu page or if you’re already in your account and you want to add a second subscription, go to the Delivery Options tab in the upper menu bar then click New Subscription.

Q: Did you find a problem not listed in this FAQ list? 

If so, please fill out this form Subscriber Help Request365体育投注 and tell us what it is that needs better explanation.  We’ll make sure to include it to this list so other subscribers don’t run into the same problems.

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